Office IT support internship

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We’re open-minded, with kind hearts and global minds.

purpose

You will be part of the IT team and you will fully participate in the daily activities of the team. You will assist with the operation and support of office computers, network and audio-visual systems in citizenM offices and, where required, citizenM hotels; and you will keep on learning along the way; all while having fun doing this!

The team’s primary activity is to support the users in the support office and to help fixing issues related to computers, printers, network or telephone. The primary contacts of the Office IT Support are all citizenM employees located in citizenM Support Office.

key responsibilities

• how to answer questions or resolve computer problems for citizenM employees or guest in person, via telephone or from remote location
• monitoring the status of the Office IT hardware through our Device Management Tooling and take action.
• creating and maintaining an inventory of all IT assets
• setting up IT tooling and adding knowledge articles
• the use of computer hardware and software, including printing, installation, office software, electronic mail and operating systems
• the use of installed audio-visual and conferencing system hardware
• installing hardware and software for citizenM employees
• user access management

qualifications / skills

• knowledge of PC hardware and operating systems from Microsoft, Google and other principal providers
• team player
• trustworthy
• structured and accurate
• passionate about technology, troubleshooting, and solving problem
• fluent in English
• ambitious, motivated and eager to learn… and most importantly, you are having fun while doing it!
• committed to help and takes satisfaction from problem resolution

locations / hours

• This position will be based in Voorschoten, the Netherlands. Working hours: MON – FRI (9:00 – 17:30) if required, hours may vary. Please note, that to be eligible for an internship at citizenM, you must be enrolled in a study program as a student during this period. The internship is for at least 5 or 6 months and suits the purposes of a learning experience.