IT support intern

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence.

With teams and offices around the world, Irdeto’s greatest asset is its people – our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto’s success.

The Role: (6 months internship!)

As an IT Support Intern, you will be part of the Technology Operations team and you will get heavily involved in level-one technical support by addressing walk-ups for our customers. Your other activities will include reading, reviewing, and improving where relevant the current support process documents in our knowledge base (i.e. Atlassian) and using it to resolve first-line support cases and queries. You will also be working closely with our IT Senior Service Desk colleagues to identify a relevant set of repetitive existing support scenarios and provide other operational support from time to time. At all times we expect you to bring a customer-centric, helpful, friendly, and positive attitude to your work and colleagues.

Your mission at Irdeto:

• Fixing both Windows and MacOSX desktop support issues.
• Deploying Enterprise-based Laptops and device management using Intune autopilot and Jamf.
• Delivering the appropriate IT resources for each individual or department’s needs, whilst staying within budget.
• How to troubleshoot, refactor and continuously improve the quality of technical support/assistance.
• How to work on an IT service-management ticketing system.
• How to troubleshoot our unified communications suite i.e. Zoom Rooms and Desktop and our Windows server i.e. ActiveDirectory.
• Working with other Technology Operations teams such as systems administration and networking.

How you can add value to the team?

• Currently studying a Bachelor’s degree in Information Technology, Computer Science or a related field (to be considered for the internship, you need to be enrolled in a university/other educational institution).
• We work Hybrid, so you might come to the office 3 – 4 days per week
• Some experience with installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e. Antivirus, Adobe, Office 365).
• Some knowledge of how to install apps on the iOS phone (i.e. e-mail clients, business apps).
• Working knowledge of the Microsoft Office Suite and/or scripting language is a plus!
• Dare to be curious, and creative and provide innovative solutions by thinking outside the box, quick learner, and adopter of new systems.
• Good English communication skills (both verbal and written).

What you can expect from us:

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce.

In addition to competitive remuneration and extensive benefits we offer:

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced
• Professional educational opportunities and training program
• Innovation sabbatical
• Volunteer Day
• State of the art office space
• On the job coaching and mentoring
• Flexible work arrangements – via our Work Hard Anywhere policy.
• Some of us run city marathons and even go on snowboarding trips together!
• Casual Friday? Casual every day!
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.